General Support
For technical assistance, workflow questions, or feature inquiries:
support@sillence.app
Before Contacting Support
Including the following information can help resolve issues more quickly:
- Sillence version
- macOS version
- Mac model
- Description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings
Bug Reports
If you believe you have found a software bug, please visit the Bug Report page and provide as much detail as possible.
Detailed reports help identify, reproduce, and resolve issues more efficiently.
Feature Requests
Suggestions and feature requests are always welcome.
User feedback plays an important role in shaping the future direction of Sillence.
When submitting a feature request, please describe:
- What you are trying to accomplish
- Why the feature would be useful
- Any workflow challenges it would help solve
Response Time
Support requests are typically reviewed within a few business days.
Response times may vary depending on support volume and development schedules.
Thank you for helping improve Sillence.